WHATSAPP · OFFICIAL BUSINESS API

It's 11:47pm.
You're asleep.
Your shop isn't.

Your customers don't message during business hours — they message when they're free. Channelaize answers every WhatsApp chat the second it lands: questions answered, orders taken, appointments booked. You wake up to sales, not a backlog.

Free plan Guided Meta signup Android app included
Last night · Baker's Ovenauto-handled by Channelaize
11:47 PM
3 chats came in after closing time
0Chats
0Bot-resolved
0To human
Visual flow builder Broadcast campaigns Shared team inbox Smart Handoff Template manager API & webhooks Android app AI-assisted replies Visual flow builder Broadcast campaigns Shared team inbox Smart Handoff Template manager API & webhooks Android app AI-assisted replies
Why Channelaize

Every tool says "automation."
Here's what they actually skip.

We built the parts everyone else treats as an afterthought.

Typical WhatsApp tools
Channelaize
Bot breaks mid-chat? Customer starts over or leaves.
Smart Handoff — one tap moves the chat to a live web session with full transcript. Bots qualify, humans close.
"Flow builders" that dump every button into one fallback path.
True branching lanes — each button gets its own path. What you draw is what the customer sees.
WhatsApp only. Your Instagram leads live somewhere else.
Sibling product for IG/FB — bot.channelaize.com runs comment-to-DM and Messenger on the same team.
Stuck at your desk to reply — no real mobile experience.
Real mobile app — inbox, chat, assignments and AI toggle from your pocket.
Locked in — no API, no webhooks, your data stays theirs.
Open REST API + webhooks — send templates, sync contacts, receive every event. Plays with Zapier and your stack.
Hidden pricing and "talk to sales" walls.
Self-serve and free to start — embedded Meta signup, upgrade when you grow.
Try it right now

Don't take our word for it.
Be the customer.

Tap a keyword like a customer would — watch the bot reply the way yours will.

Your business, on Channelaizetap a keyword below
● DEMO
Hey! I'm your Channelaize bot 🤖 Ask me what a customer would — tap a keyword below.
What's inside

One WhatsApp number.
Your whole sales & support team on it.

Flow builder

Conversations that actually branch

Every button your customer taps gets its own path — orders go to orders, complaints go to humans, browsers get a catalog. Draw it once; it runs forever.

  • Buttons, list menus, quick replies — real WhatsApp UI, up to 3 buttons or 10 list rows
  • Conditions, delays, jump-to-step, per-branch timeouts
  • Keyword triggers — "price", "menu", "book" just work
Try the builder free →
Incoming messageTrigger: "menu"
Ask a question"What are you looking for?"
See menu→ catalog
Book→ form
Talk→ handoff
Broadcasts

Reach thousands.
Know exactly who bit.

Launch template campaigns to segmented audiences and watch delivered, read and replied rates live — then retarget the people who engaged, not the ones who didn't.

  • Contact imports, tags and smart segments
  • Scheduled sends + per-campaign analytics
  • Approved templates with CTA buttons and media
Run a campaign →
Festive Offer — Week 2Broadcast · 12,480 contacts
Delivered 96%
Read 71%
Replied 24%
Smart Handoff

The escape hatch
every chatbot needs.

When a bot can't answer, most tools just fail the customer. Smart Handoff sends an expiring link that opens a secure live chat — your agent jumps in with the full transcript already loaded.

  • Trigger it from a flow button or straight from the inbox
  • Expiring, tokenized session links — no login for the customer
  • Full message history travels with the handoff
See Smart Handoff →
Bot handled the FAQ14 messages · order details collected
Customer asked to customizeSmart Handoff triggered · secure link sent
Priya joined the live sessionFull context · customer never repeated a word
Team inbox

One number.
Your whole team inside it.

Every conversation lands in a shared inbox — assign chats to teammates, drop internal notes, and toggle the AI bot per conversation. On the web or the Android app.

  • Assignments, notes and unread tracking
  • Per-chat AI bot toggle — automate some chats, stay human on others
  • Mobile app for replies on the move
Open the inbox →
Team inbox3 agents online
Priya · 4 chats active
Rohan · 6 chats active
Meera · 2 chats assigned
38sAvg reply
0Unanswered
12Handoffs
Getting started

Live tonight, not next sprint

Connect your number

Embedded Meta signup links your WhatsApp number in a few clicks — keep your existing app too.

Draw your flow

Drag buttons, questions and handoffs on the canvas — or start from a template and tweak.

Watch it work

Chats answer themselves, campaigns report live, and your team sees only the conversations that matter.

0%WhatsApp open rate
<0sBot response time
0×Conversions on fast replies
0/7Automation coverage
FAQ

WhatsApp questions, answered

Is this the official WhatsApp Business API?
Yes — Channelaize runs on Meta's official WhatsApp Business Platform (Cloud API). No unofficial gateways, no ban risk, green-tick eligible.
Can I keep using the WhatsApp app on my phone?
Yes. WhatsApp's coexistence model lets your number work in the mobile app and through the API at the same time.
How does Smart Handoff work?
Any chat can be escalated — by a flow button or from the inbox. The customer gets an expiring link that opens a secure live web chat; your agent sees the full transcript and continues the conversation. No app install needed on either side.
How many team members can use one number?
All of them. The shared inbox supports multiple agents with assignments, internal notes and unread tracking.
Do broadcasts need approved templates?
Yes — that's a Meta rule, and it's good for you: it keeps WhatsApp spam-free and your delivery rates high. Create and submit templates right inside Channelaize.
Is there an API?
Yes — a REST API for sending messages and templates plus webhooks for every incoming event, so Channelaize plugs into Zapier, Make or your own backend.

Your next customer is typing
on WhatsApp right now.

Be the business that answers first — automatically.

Start free →
No credit card · Official WhatsApp Business API · Cancel anytime